THE RETURNS PROCESS
We hope that you’ll be happy with any item you purchase from us, but if you’re unsatisfied for any reason once it arrives, you have 30 days to return your item in exchange for a full refund.
This means that – wherever you are in the world – your item must be returned to us within 30 days after your order has been delivered or is available for collection.
DO YOU OFFER FREE RETURNS?
We only offer free returns if your item is faulty and you are based in the UK. If you are based in the UK, we can provide returns labels free of charge, just reach out to our customer service team and they will send one across. These are handled by Royal Mail; you can bring your parcel to any drop off point and they will scan the label and take care of the rest. To find your closest Royal Mail drop off point head here.
At present, we can only cover the cost of your return if your item is faulty. Please email helpdesk@idressmyself.co.uk if this is the case, and read on for more info.
HOW DO I SEND IT BACK TO I DRESS MYSELF?
Please package your item carefully and include a note inside with the following:
- The reason for return
- Your order number. You can find this in your order confirmation and shipping emails, or in the Order History section of your Online Account
- The name of whoever purchased the item
- If paid by bank transfer, the bank account name, number and sort code for refund
The item remains your responsibility until it arrives back with us, so we strongly advise that you use a tracked or recorded service, or any other proof of postage, if posting from outside the UK.
Please use the following returns address:
I Dress Myself Ltd - Returns
Unit 10 Vallis Mills Trading Estate
Robins Lane
Frome
BA11 3DT
United Kingdom
HOW LONG WILL IT TAKE FOR MY REFUND TO BE ISSUED?
Upon receiving your faulty item, we will issue a full refund or exchange. If a refund is preffered, we will proccess this to your original payment method within 7 business days. On occasion this money may take longer to clear in your account, in these instances it’s always best to check with your bank or building society for their processing times.
CAN I MAKE CHANGES TO MY ITEM ONCE I’VE PLACED MY ORDER?
Yes! But ONLY on pre order campaigns. Until your order has been sent to Production, you can make changes including to the size, colour and delivery address. This can all be done through the Orders section of your Online Account, where you’ll see your order details and the option to update.
However, once the Pre-Order Campaign has closed and been sent to production, it’s no longer possible to make any changes to your order. This is because the pre-order nature of campaigns means we only produce exactly what is ordered.
Orders cannot be changed in any other instance.
WHAT IF I’M RETURNING A FAULTY ITEM?
Firstly, we’re really sorry to hear that there is an issue. When any of our items has to be returned because of a fault, we cover all postage costs wherever you are in the world, just get in touch with one of our team at helpdesk@idressmyself.co.uk and we’ll get this sorted. Please detail the fault in a note within your package, along with the details listed above.
